Terms and Conditions of Sale
Last updated: October 2026
These Terms and Conditions govern your use of the Torry's Hardware and DIY website and any purchase you make from us. The business operates under the name Torry's Hardware and DIY, owned by RUB NAWAZ, with its business address at 30–34 West Street, Warwick, CV34 6AN, United Kingdom.
1. Acceptance of Terms
By placing an order with Torry's Hardware and DIY, you confirm that you are at least 18 years of age and agree to these Terms and Conditions and our Privacy Policy.
2. Products and Pricing
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All prices are displayed in British Pounds (GBP) and include VAT where applicable under UK law.
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We reserve the right to correct pricing errors.
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Product descriptions are provided in good faith. We recommend checking product details, specifications and compatibility before purchasing.
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Products may vary slightly in appearance, finish, dimensions or packaging, particularly where natural materials or manufacturer variations are involved.
3. Orders and Payment
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An order is confirmed when you receive an order confirmation email from us.
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We reserve the right to cancel an order if a product is unavailable or if a pricing error has occurred. If payment has already been taken, a full refund will be provided.
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Available payment methods and payment arrangements will be displayed during checkout.
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You are responsible for ensuring that the information supplied when placing an order is accurate and complete.
4. Shipping
Delivery is available to addresses within the United Kingdom. Our shipping options include free Standard Delivery (3–7 business days) and Express Delivery (£6.99, estimated at 1–2 business days), subject to the terms of our Shipping Policy.
See our Shipping Policy for full details, including delivery timeframes, order processing and arrangements for large or bulky items.
5. Consumer Rights
Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have statutory rights when purchasing goods from us.
For online purchases, you generally have the right to cancel within 14 days of receiving your goods, subject to applicable legal exceptions.
Our products must be of satisfactory quality, fit for their intended purpose and match their description. Nothing in these Terms excludes or limits your statutory consumer rights.
6. Returns and Refunds
Please see our Returns & Refund Policy for full details of our 14-day statutory cancellation process, extended 30-day change-of-mind returns and procedures for faulty, damaged or misdescribed products.
We honour all applicable statutory consumer rights under UK law.
7. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to the above, we are responsible for foreseeable loss or damage caused by our failure to comply with these Terms or to exercise reasonable care and skill. We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer protections that apply to you.
9. Contact
For questions about these Terms and Conditions, please contact:
Business: Torry's Hardware and DIY
Owner: RUB NAWAZ
Email: sue@torrys.com
Phone: 01926 492249
Address: 30–34 West Street, Warwick, CV34 6AN, United Kingdom
Website: https://torryshardware.shop