Shipping Policy
Last updated: October 2026
Torry's Hardware and DIY ships to addresses within the United Kingdom. All orders are dispatched from our UK warehouse.
Shipping Rates
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Delivery | Free on all orders | 3–7 business days |
Delivery Timeframes
All delivery times are estimated from the date of dispatch:
- Standard Delivery: 3–7 business days (UK mainland); additional time may apply for remote areas, Highlands, Islands, and Northern Ireland.
- Express Delivery: 1–2 business days (UK mainland).
Timeframes are estimates and are not guaranteed. Delays may occur during peak periods (Christmas, Bank Holidays) or due to carrier disruptions.
Order Processing
- Orders are processed within 1–2 business days of placement.
- Orders placed before 2:00 PM (GMT/BST) on business days are typically dispatched the same or next business day.
- Orders placed after this time or on weekends/bank holidays will be dispatched the following business day.
Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can track your parcel on the carrier's website.
Large and Bulky Items
Some large or bulky items, such as timber, garden equipment and other hardware or DIY materials, may be delivered by a specialist freight carrier. These deliveries may require someone to be present. The carrier may contact you to arrange a convenient delivery slot.
Undeliverable Parcels
If a parcel is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery. Additional delivery charges may apply.
Contact
For shipping enquiries:
Email: sue@torrys.com
Phone: 01926 492249
Torry's Hardware and DIY, 30–34 West Street, Warwick, CV34 6AN, United Kingdom