Privacy Policy
Last updated: October 2026
Torry's Hardware and DIY ("we", "us", "our") is an independent UK hardware, DIY, home improvement and garden supplies retailer owned by RUB NAWAZ, operating from 30–34 West Street, Warwick, CV34 6AN, United Kingdom.
We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.
1. Information We Collect
We may collect personal information including:
-
Contact information: Your name, email address and telephone number.
-
Order information: Your delivery and billing address, products purchased and order history.
-
Payment information: Payment details processed through the payment providers available at checkout. We do not intentionally store full payment card details.
-
Browsing information: Device information, IP address, browsing behaviour and website usage data collected through cookies and similar technologies, where permitted.
-
Communications: Information you provide when contacting us with enquiries, feedback, complaints or returns requests.
2. How We Use Your Information
We use your personal information to:
-
Process, manage and fulfil your orders.
-
Arrange deliveries and provide order updates.
-
Respond to customer service enquiries and support requests.
-
Handle returns, refunds, exchanges and complaints.
-
Improve our website, products and shopping experience.
-
Send marketing communications where you have provided the required consent or where another lawful basis applies. You may unsubscribe at any time.
-
Prevent fraud, protect our business and comply with legal obligations.
3. Lawful Bases for Processing
Under the UK GDPR, we process your personal information where we have a lawful basis to do so, including:
-
Contract: To process your orders and provide the products and services you purchase.
-
Legal obligation: To meet applicable tax, accounting, consumer protection and other legal requirements.
-
Legitimate interests: To manage and improve our business, respond to enquiries, protect our website and prevent fraud, provided your rights do not override those interests.
-
Consent: Where required, including for certain cookies and electronic marketing communications.
4. Disclosure of Information
We may share your information with trusted third parties where necessary to operate our business and provide our services, including:
-
Delivery carriers and logistics providers to deliver your orders.
-
Shopify or our ecommerce platform provider to operate the online store and manage orders.
-
Payment processors to securely handle transactions.
-
Website, analytics and technology providers where used to support our website and services.
-
Legal or regulatory authorities where disclosure is required by law or necessary to protect our legal rights.
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies and similar technologies to support essential website functions, remember preferences and, where enabled and permitted, analyse website traffic or support marketing activities.
You can manage cookie preferences through the available consent settings and your browser settings.
Please see our Cookie Policy for further information about the types of cookies used and how to manage them.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Where our website is hosted or supported by third-party platforms, those providers may use security measures such as encryption and access controls. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Rights
Under applicable UK data protection law, you may have the right to:
-
Request access to the personal information we hold about you.
-
Ask us to correct inaccurate or incomplete information.
-
Request erasure of your personal information in certain circumstances.
-
Request restriction of processing in certain circumstances.
-
Object to processing based on legitimate interests.
-
Request the transfer of certain personal information to another organisation.
-
Withdraw consent where processing is based on your consent.
-
Complain to the Information Commissioner's Office (ICO).
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
You can find further information at the Information Commissioner's Office website.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, handling returns and meeting applicable legal, tax and accounting obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that suitable safeguards are in place.
10. Marketing Communications
We may send you information about our products, offers and services where you have agreed to receive marketing communications or where we are otherwise legally permitted to do so.
You can opt out at any time by using the unsubscribe link in a marketing email or contacting us directly. Opting out of marketing will not affect service messages relating to your orders.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
Any updates will be published on this page with a revised date. We encourage you to review this policy periodically.
12. Contact
If you have questions about this Privacy Policy, wish to exercise your data protection rights or want to raise a privacy concern, please contact:
Business: Torry's Hardware and DIY
Owner: RUB NAWAZ
Email: sue@torrys.com
Phone: 01926 492249
Address: 30–34 West Street, Warwick, CV34 6AN, United Kingdom
Website: https://torryshardware.shop